New Palliative Care Clinic provides a more personalized experience for patients

23/08/2018
The Warren-Connelly Palliative Care Clinic at Princess Margaret Cancer Centre officially opened in June 2018 and celebrated its launch in August 2018. Supportive care staff will now have a space of their own to provide personalized care for patients.

Entrance to the Warren-Connelly Palliative Care Clinic on the 5th floor at Princess Margaret Cancer Centre 

“I know this clinic has been a long-time dream for our supportive care staff,” says Kevin Smith, President and CEO of University Health Network. “Palliative care started early supports quality of life, which is just as important as survival.”

Previously, the Palliative Care Clinic borrowed space from other clinics in the Cancer Centre, which was not ideal for optimal patient care. With Princess Margaret Cancer Centre currently undergoing its Space Transformation, a dedicated space for the palliative care clinic was among the top priorities.


Warren-Connelly Palliative Care Clinic waiting room

“We built the clinic that met the types of appointments or types of consultation that we have. Not all of our rooms are standard exam rooms” says Sabrina Bennett, Nurse Manager at Princess Margaret Cancer Centre. The rooms in this clinic have been designed to ensure the patient feels like they are in a comfortable space for a wide range of conversations to be had.

Research has shown that cancer patients who receive palliative care experience better quality of life. There are over 50 specialized staff to address a wide range of patient needs, such as emotional and physical symptoms, social and practical needs, and assisting patients’ loved ones in managing the complexities of cancer and treatment.

This project was the brainchild of Dr. Camilla Zimmermann, Dr. Gary Rodin, and the palliative care team. Their vision for this clinic is to take the confusion out of where patients have their palliative care appointments and allow them to be treated in an environment that is tailored to supportive care. Dedicated staff and resources will be readily available to help personalize and improve a patient’s experience.